Purchase and Delivery Terms
Horseonline ABPilotvägen 30, 392 41 Kalmar
SWEDEN
VAT.nr: SE559123992501
Customer Support: support@equinest.com
Phone: +46 (0)10-2023234
Delivery Terms
Normal delivery time is 2-5 business days, unless otherwise stated next to the item. Delivery times indicated as order goods assume that the supplier has the item in stock. If not, you will be contacted by us and receive an estimated delivery time.Shipping
When your order exceeds €99, a free shipping (€0) delivery option is offered at checkout, except for products that due to their weight or volume are subject to bulky shipping. The shipping cost for bulky products is stated on the checkout page before payment. For orders up to €99, shipping cost will be added according to the delivery options presented at checkout. In case of return, standard terms for the right of withdrawal apply, see the section "Open Purchase and Right of Withdrawal" further down.Delivery Methods
The delivery currently available is DHL Freight. We do not take financial responsibility for any delays caused by the shipping company.If you discover damage to the package, you should immediately report this to the carrier and make a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of the kind that can be attributed to the carrier's handling, you should contact them and make a damage report. If any dispute with the shipping company cannot be resolved, you contact us.
Unclaimed Package
Shipments with delivery to agents will remain with the agent for 7 days from the arrival of the package. If you do not pick up your shipment within these 7 days, the package will be returned to Horseonline AB, and DHL will charge us a fee for this. We therefore reserve the right according to 41§ KKL to charge you the costs of return shipping and handling. You will be charged a minimum fee of €15 for unclaimed packages.Open Purchase and Right of Withdrawal
When purchasing goods on equinest.com, a 60-day open purchase and right of withdrawal* (exceptions listed below) apply. The right to cancel your purchase expires 60 days from the day you or a third party you specify, but not the shipping company, takes physical possession of the item. The item must be in original condition and have its original packaging and labels/tags. To exercise your right to cancel your purchase, use the accompanying return shipping label. If you do not find a return shipping label, you can contact us and ask for a new one Contact us.
To return your order without extra cost, use the shipping label you received from us. You should return the item to us without unnecessary delay and in any case no later than 60 days after the day on which you informed us of your decision to withdraw from the contract.
The refund will be deposited into the account or card that you used for your purchase and will occur without unnecessary delay**.
*Exceptions
- Custom-made products manufactured according to your specific wishes, such as custom-made riding boots or custom-designed riding helmets.
- Hygiene items: Bits, underwear are not approved for hygiene reasons unless they have all patches/labels and packaging left.
**We may wait with the refund until we have received the item back from you or until you have sent proof that you have returned the item, whichever occurs first. Horseonline has the right to fully or partially deny a refund if the item is not in the condition described under "Right of Withdrawal" in these terms of purchase.
Exchanges
We apply free exchanges. Which means that if you would like to exchange your product that you bought from us for another item, we will cover the return cost. Note that the item should be unused apart from trying it on, and that all tags should remain. Orders under €99 entitle one free exchange and orders over €99 two free exchanges. Thereafter, it is you as a consumer who stands for the return according to the terms of the right of withdrawal. To exchange an item, the same conditions apply as for the right of withdrawal.We reserve the right for final sale, price errors and any typographical errors.
Complaints
According to the Consumer Purchase Act, you as a customer have the right to complain about a product for 3 years after you have received the item. Horseonline AB applies the right of complaint in the Consumer Purchase Act. If you receive an item that is visibly damaged, you should contact us immediately. We will of course replace this at no cost to you as a customer. In order for the right of complaint to apply, a receipt/order confirmation from the time of purchase is required. The contact is made in the first instance to support@equinest.com where we want a picture of the damage and a brief explanation from you.Discount Codes
Discount codes are valid for 1 year unless otherwise stated.
Cannot be combined. If you fill in two different codes, the system will automatically choose the one that gives you the most discount and ignore the "worse" code.
Conditional subscription discount codes exclude the following brands; Kentucky, Veredus, Beris, Bombers, Roeckl, Charles Owen, Prestige, Dyon, William Leistner, Equiline.
Payment Options
- Klarna CheckoutAfter identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Regardless of which payment option you choose, Klarna or one of Klarna's partners is the one who handles the payment transaction while the actual purchase of the product or service is made directly from the store. Product- or service-specific questions should therefore be directed directly to the store.
Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.
See https://checkout.klarna.com/legal/swe/sv-se/generic.html (The link opens in a new window) for complete terms regarding Klarna Checkout.
- Klarna Invoice
When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods.
- Always receive the item before you pay
- Payment time - always 30 days
- You never have to give out card information
- Always at least 14 days right of withdrawal in accordance with the Distance and Home Sales Act*
- Download your invoices from klarna.se
- Possibility of installment
* Does not apply to all goods and services, e.g. flights, events and custom-made items.
- Klarna Account
The payment method for those who want to choose how much they pay each month. But Klarna account is more than that. In addition to always getting your goods before you pay, you collect all your purchases on one account. This also applies if you have shopped in several different stores via Klarna account. This means a single invoice, regardless of the number of purchases.
- Always get the item before you pay
- Pay from 50 SEK/month or 1/24 of the total amount
- You never have to give out card information
- All your purchases are collected on one account and on one invoice
- Shop now - pay at the end of next month
- An invoice fee of 29 SEK, regardless of the number of purchases
- You can pay the entire amount at any time
At a purchase of 10000 SEK with Klarna Account basic terms, the setup fee is 0 SEK. The current annual interest rate is 19.90% which corresponds to an effective interest rate of 29.22%. The credit purchase price is 11458 SEK. The number of installments is 12 and each installment is 955 SEK. The example assumes that repayment takes place over one year.
At the time of purchase, a credit assessment is made, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by mail.
Read more: General terms
Read more: Standardized European Consumer Credit Information
- Card Payment / Certitrade
You pay with your Visa or Mastercard via Certitrade / Euroline 100% securely. All information is encrypted with SSL - 128 bit. The money is reserved on Your account and is usually withdrawn within 24 hours from when You placed Your order. All transactions are carried out according to the new security standard 3D-Secure.
Privacy Policy
General Data Protection Regulation (GDPR)
Your personal data is handled in accordance with the applicable provisions of the General Data Protection Regulation (GDPR). We never collect more data from you than necessary for the purpose. In order for us to be able to offer you the opportunity to shop with us and/or use our portal, we need to collect certain personal information such as name and address. You may also need to provide information to Klarna when choosing payment options that we offer with Klarna as a partner.When you use our services, we collect the following personal information:
General information and payment information
First and last name, social security number, delivery and billing address, e-mail address, telephone number.
Consumer feedback
Information you have voluntarily provided to us regarding your purchase, your purchased product and/or purchase experience.
Payment information
Payment or credit card details or other forms of payment. We ourselves do not have access to your bank or credit card details as they are processed by affiliated bank providers. We handle all payment information and financial information in accordance with applicable laws and standards.
Customer service
In order to help you with your inquiries and cases, we retrieve the contact details and the information we need to resolve the case - for example, name, email, telephone number, order status, general questions.
Communication, competitions and promotions
With your consent, we use your email address and mobile number to send relevant information, competitions, promotions, offers to you. This is done only after you have made an active choice to subscribe. If you receive an email message from us even though you have not requested this, you should immediately notify us and unsubscribe from future email messages through the link you find at the bottom of the message.
SMS mailings
The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communication related to your order.
Email mailings
The email address you provide when making your purchase is used for communication related to your order. You can also choose to subscribe to our newsletter to receive Communication, contests and promotions according to the item above.
You have the right to:
• Know what personal data we store, why and how they are stored
• Correct your data
• Get your data deleted
• Limit processing
• Oppose processing
• Data portability
• Register extract
Note! The above rights presuppose that there is no other legal law that weighs heavier.
The data may be collected on any of the following grounds:
Your consent, to fulfill contracts, to fulfill legal obligations, protect basic interests, fulfill tasks of general interest, legitimate interests.
Changes and complaints
To exercise any of your rights, contact us through the contact form. If you believe that we are in violation of applicable regulations in the processing of your personal data, we ask you to report this to us. You also have the opportunity to turn to the Data Inspectorate to file complaints about our processing of personal data